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Telemarketing, mortgage leads, predictive dialer, auto dialer

PC/Server Based PBX   Predictive Dialer

Lead Generator and Business Developer

Auto dialer with Answering Machine Detection and Automated Attendant with Call transfer features built into one software package.

If you want simplicity of operations, maximum output & minimum overhead expenses incurred on Human Resource or want to achieve excellent productivity for your organization, unquestionably go with the hands down winner --"The TCT Automated Call Center" and trust me you will smile all the way to the Bank!

Our exclusive auto dialing products have made transmission of communication possible with ease and comfort. Various telemarketing products like automatic dialers, automated call distribution software, auto phone attendant and automated telemarketing software has made the job of telemarketing and communication whole lot easier.

When TCT telemarketing software runs it automatically contact customers and provide information, conduct surveys or leave messages on the customer's answering machine. In addition, TCT can run in inbound mode so that customers can phone-in and get information 24 hours a day. Consequently, TCT telemarketing software will improve the quality of customer service you provide while decreasing overhead expenses and manpower cost.

TCT telemarketing systems empower call centers so much so that agents spend no less than 50 minutes of each hour talking to live prospects. Now, telemarketers will no longer waste time punching numbers or heeding unanswered calls, all they will do is talking to prospects.

TCT Automated call center doesn't take breaks or ask for weekly off. It gives you consistency on every phone call; messages are accurate and can't be taken wrong. It doesn't require a weekly payroll nor does it need a management to baby-sit them. TCT Automated Call Center eliminates dialing, ringing, busy signals and voice-mail responses from the telemarketing process.

Since the hardware is designed in such a way it provides 100% reliability, maximum performance and unprecedented simplicity. It is not complicated to use, requires no keyboards or monitors to train the employees. Moreover the risk of the system "crashing" due to complications or employee error is diminished by the simplicity of operating the TCT Systems.

Best Example of Use........................

For your Industry specific or Business specific information, please choose links available on this web site.

Great for Businesses, Clubs, Churches, Government agencies, Professionals, Doctors, Dentists, Telemarketers, Entrepreneurs...

TCT OUTBOUND : Auto dialing can deliver messages or get responses from members, employees, customers, and prospects.

TCT INBOUND: Automated attendant can answer your telephone 24 hours a day. Offer menu choices of information take voice-mail messages and even transfer calls.

TCT can also be used to get responses, such as -Yes or No.

When an auto dialer calls it simply leaves a message or asks for a response. You may obtain responses by recording customer's voice or asking them to press a key in response of various choices or by transferring call to a live operator. Just record your message, select which group (Database) you want to call, when you want to start and stop and then let TCT get to work, calling everyone.

We supply/You supply

WHAT YOU GET ?

  • TCT Software on CD ROM
  • Dialogic voice boards
  • Manuals & One year Warranty
  • Three hours of Telephone Technical Support ( Additional support is also available)

Minimum Requirements...

Pentium computer with Windows 95 or 98 or Win NT or Windows 2000 or ME version, 32 MB of RAM, Hard Drive, CD-ROM and one or more telephone lines.

Recommended: Sound Blaster 16 Card, microphone & speakers.

Note:The Dialogic Voice Boards require an IRQ and an ISA slot inside your computer.

Other features of the product

  • Dual Message Delivery
  • Call transfer facility
  • User Friendly
  • Reasonable prices with no compromising quality
  • New number entries
  • Customized calling lists
  • Do not call list
  • Reporting
  • Response to "Busy and no answer Calls"
  • Clock Timer
  • True Voice activation
  • Number search/Number delete
  • Number sort, ETC

Dual Message Delivery

This software is flexible enough to deliver one message to a person who picks up the phone and says, "Hello" and/or a totally different message to someone who has an answering machine mode. For instance, George picks up the phone, on ring, and says, "Hello". TCT knows its job now, as it starts delivering the "Hello" message to George.

"Hello...!" If you are paying too much as a monthly payment for your house and interested in reducing the monthly mortgage payment, please press 1.

(After prospect press 1, then TCT would go on further with...)

"Now please let us know, what phone number would you wish for us to call you back to know the date and best time of the day for us to contact you...pause...record. Thank you very much. One of our credit managers will get back to you shortly." "

If the phone is held on answering machine, TCT still knows its job. The message that it starts delivering this time could be...

"Hi! This is Allan calling from ABC MORTGAGE BANKING. If you are interested in lowering your mortgage monthly payments or interested in having a line of credit, please call on our toll-free number to consult with one of our credit managers."

Now, no matter who, picks up the phone the message will get delivered in the right context. Thereby increasing the lead generation capacities manifold.

Call transfer

If the need is to transfer outbound or inbound prospects to a live operator, TCT handles that pretty smoothly. If 'prospect' becomes a 'customer' and desire to speak to a live operator, then this feature assist them in the process. For instance, one may speak to the prospect immediately while lead is "hot" or one may get his name and number and call him back in the next 24 hours and still have a "hot" lead.

User Friendly

Amazingly easy to operate, the system virtually guides the user through the operations. 'Pop-up menus' continually monitor and notify important things that he may have forgotten.
With built-in Audio and Video support it makes interactive software with minimal level of expertise required.
While doing task-intensive commands, a progress bar shows the status of result and reporting.
Many systems in the market do not have a progress status screen or Interactive built-in support system. But with TCT the problem is nipped right at the bud. By far the easiest PC-based system with its Windows 98 based program, TCT products are as simple as 'point-and-click'.

Isn't it a real joy to GET THINGS DONE more efficiently and effectively!
Competitive prices without compromising quality

TCT telemarketing products are priced lower than most Windows-based systems available in the market. In fact, many 4-line Windows-based systems are priced way out of reach. Thus, fact remains that TCT systems are the most efficient systems around the world today. Our systems are compatible with Windows 98, Windows 2000 and Windows NT.
One could look at DOS-based systems (using old 286, 386 or 486 computers) to save on money. But how does one make out if they are using antiquated, outdated PCs or DOS programs using old technology? Not worth the risk!
Please check out our prices or call in to confer with our consultants.
There may be a bigger surprise for you, in store!

New number entries

Besides the random-number-generation calling method, one may also update new numbers manually or import them from a standard computer in ASCII text files.
One may use floppy disks or CD ROMs from his own database or from 'list' companies. These ASCII text files could be imported to the main computer hard drive to build on database.

Customized calling lists

The most valuable and unique feature of TCT device is the convenience to generate one's own calling lists.

By dialing all of the possible numbers in any particular prefix, one can arrive at a list of all working numbers. The opportunities, however, are camouflaged in the unlisted numbers.
TCT can run through and call, let's say, all 10,000 numbers in any particular prefix and sort all the numbers into various files, like numbers with answering machines, numbers on facsimile machines, numbers not in service and numbers where people answered in "Hello". The system builds various lists on its first pass through each prefix.
At end of the day, it provides one with more “functional numbers' as compared against any other similar source. By filing the various lists that TCT has created, next time one may call that particular prefix and calls the good working phone numbers only. Also, the facsimile numbers, by now, are separated form the phone numbers and could be used to send across printed literature.

Where does one put this feature to use?

Measure the efficacy of customized calling lists in Telemarketing, Lead Generation, Surveys, Polls, Appointment Reminders and Emergency Notifications.

Do not call list

Entering numbers that one does not want the system to call constitutes a "Do Not Call" list. Fire, ambulance, police, hospitals, other emergency numbers would make their way into this list.

One can thus lay assured that the system will not be calling these numbers on its own. The TCT software will automatically imbibe the numbers on this list and would never resort to call them. Many states stress on maintaining a "never call" list. With this system at hand, meeting such regulations is simple and easy.

Other Features

  • Response to "Busy and no answer Calls"
  • Clock Timer
  • True Voice activation
  • Number search, Number delete
  • Number sort, ETC
  • Business Communication Solutions

Special Features

If one has some specific applications that are not listed above, we could customize special programmes tailored to your needs. Just call us to mention the details of what you wish to accomplish and we will set our efficient programmers to the task.

Reporting

TCT provides on line reporting as campaigns are under progress by giving minute-to-minute information:

How many calls being done?
How many calls being answered by live person?
How many disconnected numbers?
How many answered?
How many Fax numbers?
How much average time spent by system per call?
All calls accountability
Successful responses
Disconnected 3-tone signals/Phone company intercepts
Business/Answering machine
Answering machines
Busy signals
Consent Denial
Not yet dialed numbers
Add, Find, Delete, or list no's that you do not want to call and more ...

One can also export above mentioned results to the third party, providing maintained Contact data base, where records can be kept for all follow up responses and campaign results.

Benefits and advantages of an Automated Call Center

  • Deflated overhead costs.
  • Round the clock performance 24/7, 365 days a year
  • No message interpretation.
  • No frustrating dialing, redialing, ringing, busy lines and no response.
  • Consistency of performance.
  • No weekly payrolls
  • Up to 4000 contacts per day on 4-line system.
  • No more frustrating telemarketing calls.
  • Assured flow of valid and qualified sales leads on daily basis.
  • Capable of boosting sales bottom lines by 500 to 800%.
  • Effectively incorporating Customer Relations management, further strengthening the crossselling and optimized service.
  • Flexibility to launch telemarketing campaigns at the click of the mouse (windows based).
  • Simple, do it yourself kits ready for use.
  • Multi-lingual communication .

In Conclusion

Absolutely no other system can beat our undisputed Prices, Features, Ease of operation, Value, Efficiency and not least our Customer service. Our welcoming and well trained Customer and Support department is always keen to sort your queries. Our Customer service consultants take pride in servicing our accounts and maintain an on going business relationship to meet with your future needs of high end products for bigger automated Call Centers.

TCT telemarketing software is loaded with such astonishing features that we ought to allocate a lot of space on our website to explain or to list them all, without perplexing you.

As crux TCT telemarketing software will increase your profits, bottom-line and profitability, besides lessening your expenditure of hiring extra help.