The concept of VoIP IVR is totally based on the concept of an ordinary IVR application with VoIP technology as backbone. In general, VoIP IVR is a telephony term that permits a computer to identify voice and other tones in an ordinary telephone call. The VoIP IVR system can answer every phone call with pre-rerecorded voice prologue directing every caller to proceed in the right way. VoIP IVR offers the easiest set of menu choices and controls every function efficiently; this is the reason why this system promises to handle enormous call flows. VoIP IVR is an all inclusive call center solution that utilizes limited resources to increase clientele.
VoIP IVR offers an excellent dimension to computer telephony. It is the most ideal solution for telecom industry for its accurate voice based billing feature, it also provides correct information on several accounts and delivers desirable client managing solution. Apart from this, it offers billing (through IP), wireless technology, internet connection, fixed phone line and long distance assistance to all Internet Service Provider companies. Nowadays more users have acknowledged the benefits of VoIP IVR - its popularity in the market is growing tremendously.
VoIP IVR’s are an edge above the traditional IVR systems. VoIP IVR solutions can be integrated with all SIP and H.323 equipments. It is an extremely consistent and dependable solution which adapts itself to the dynamic and ever changing needs of telecom world. With constant usage of VoIP IVR service any business can reach up to new heights in a short span of time. It is flexible and amenable with major chunk of IP systems.
Its unique functionality lies in many services it offers such as it incorporates various languages, acceptance of credit card payment, direct debit and directory services, automatic notification and scheduling, client handling and management, accept multiple currencies, hot billing and cost management makes it a complete business solution that sought after all your needs. Other features that makes VoIP IVR successful and worth buying is the very integral voicemail functionality, 3 way conference over a call, call waiting, call routing, blocking the calling line ID, redialing, timer and caller ID, call mute, instant codec selection, Mic and speakerphone tuning, enlist recent calls, easily accessible phonebook, one touch shortcuts and most importantly its compatibility with SIP (RFC 3261).
VoIP IVR is a multifunctional product that enables telecom companies and ISPs to efficiently manage time and resources to handle your customers more proficiently.