IVR web monitoring system permits its users to achieve anytime accessibility to Internet through a commonly used touch-tone telephone. This pioneering technology delivers its clients best results in terms of managing business activities on the web. The web based IVRs are equipped with latest tools required to run a business efficiently.
Some of the built-in features of web based IVR provide its users the following benefits:
- Internet(web based) messaging
- Web based notification system for voice mail and audio text enquiry
- Caller ID acquisition and supervising over the web
- Email on demand
- Web-enabled contact centers
There are two major benefits of using IVR web monitoring. The first benefit is easy availability of touch-tone handsets which are commonly used in almost every part of the globe. If used as an input gadget, there is no other friendly and trouble-free way to retrieve information from the web. The second benefit of IVR web monitoring is it serves as a link among the telephony and the web based services. Web based IVRs transcends all the communication barriers between telephone communication structure and internet. Moreover, it grants some additional dimensions to the existing IVR web monitoring systems