Autodialer software is an imaginary agent that automatically place calls, leaves prerecorded messages or relay information. An autodialer software does not require a dedicated system to operate. It is compatible with your existing computer network. It dials numbers from pre-feed database either in a row or at random.
Now if you're still dicey, "why do I need an autodialer system?"
think again...
Autodialer software is an electronic device that automatically and also simultaneously dials the telephone numbers of different customers as saved in the file. Once the call is established it broadcasts the recorded message or transmits the digital data (SMS message) to the called party. Auto dialing system are equally useful for Inbound calling, Outbound calling or for both as in Blended environment.
TCT autodialer software with its advanced features allows the users to accomplish the maximum with efficiency and enjoy the benefits that result due to this great bargain: be used for Inbound calling, Outbound calling or for both as in Blended environment.
Inbound Calling
Inbound automated attendant answers your calls in a variety of ways giving 24/7 service with an option of playing a simple message or offering 10 menu choices:
- Answers the phone with menu choices
- Takes voice mail messages
- Transfer calls when required
- Answers the phone with opted combination of greeting, message, voice mail & call transfer
Our outstanding autodialer system may hold up to 10,000 voicemail boxes and handle 96 telephone lines simultaneously.
Outbound calling
Outbound auto dialing simplifies the complicated task of placing outbound calls along with other inimitable benefits, like:
- Deliver or obtain responses from members, employees, customers and prospects.
- Give notifications when required
- Marketing products & services
- Make announcements
- Give reminders
- Confirm preset appointments, pre-scheduled meetings & conferences
- Can also get yes/ no responses
- Call the numbers sequentially or randomly
- Leave a message on the answering machine
- Play a different message on facing live response
- Offer the option of pressing the key and get transferred to a telemarketing agent
- Retries the numbers that were busy or unanswered
- Imports databases when requested
TCT Autodialer software has revolutionized the telephone interaction at both personal and business level. It allows a single operator to place large number of outbound calls which results in accruing of benefits in the form of:
- Qualified generation of business lead
- Better company performance
- Optimum usage of workforce and many more.
Interestingly TCT autodialer softwares are easy to use and highly customizable within any ODBC-compliant database or CRM applications (Goldmine®, ACT® or any other application) according to the variable requirements. This lets the work to continue within the pre-existing database or CRM application with a superscript of increased efficiency and productivity.
In order to be a part of autodialer software revolution and make customer contact and interaction more productive you neither need pots of gold to pay nor a series of new adaptive measures in your existing set up. You can work with your plain old home telephone lines only. However, for bulk auto dialing one may consider using the digital T1 or E1, DS3, ISDN or PRI lines.
Types of Automated Dialing
Autodialer software can robustly initiate calls, play pre-recorded messages, intelligently discriminate between an answering machine and a live caller and can transfer the call to live agents when requested by the caller. Autodialer softwares offer services with different levels of intelligence or automation. This defines the various types of auto dialing technology:
Preview dialer
The preview dialer system allows the agent to preview the call information before the call is initiated. It is the agent who finally decides to continue with the call process or abort. This offers the agent an opportunity to review the information about the contact and to choose to time the outbound call. This facility makes them ideal for bill collection, marketing campaigns, various surveys etc.
Power dialer
The power dialer software are useful for small companies with primarily less than 10 agents. A power dialer initiates the call on multiple lines and every call is monitored by an agent. Since it is not able to distinguish between a live person and an answering machine, it is the agent who decides the moves. The agent controls the campaign when a live person responds and commands the dialer to leave a prerecorded message upon detecting answering machine.
Progressive dialer
A progressive dialer is similar to a preview dialer with little more intelligence. This auto dialing software gives the agent a recess of few seconds to view the call information before it automatically dials the outbound call. It can discriminate between the 'valid' call to pass it on to the agent. This relieves the agent from the manual job of dialing and lets him spend more time talking to the customers. TCT autodialer software improves the agent productivity and is quite effective in a set up of small call centers with limited database and workstations.
Predictive dialer
Predictive dialer is vested with the most sophisticated and intelligent technology, therefore, it is also the most expensive one. Call center predictive dialer is intelligent enough to discriminate between answering machines, busy signals, live responses etc. It automatically makes the call but does not lock an agent. Soon after making a live contact the dialer passes the call to the idle agent.
TCT is one-stop shop for all the businesses who wish to increase their profits and turnover. Our autodialer softwares are highly customizable tailored according to the unique needs of the customers. TCT with its lead generation solutions facilitate businesses to increase their bottom line and radically cut down the overheads while increasing profits manifold. Call us NOW at 1 800 984 7001.