Trans Continental Technologies is committed to provide its customers superior call center software solutions service and support. Our initial consultative approach helps businesses to incorporate customer contact solutions and optimize return on investments.
Use of auto dialing software makes communication with customers easier, thereby providing many call center software solutions and customer relation management (CRM) services. The inbound and outbound technology and other call center software solutions provide the comfort of automated help desk, bilingual back services, call waiting management system, call system recording etc. providing advanced call center services
Customer care service at Trans Continental Technologies initiates prior to sales call and strives for complete customer satisfaction through out the life of business relationship.
We offer
- Web self-service.
- Remote computer access by our technical department.
- Telephone technical support.
- Email response for upgrades, text support and technical issues.
- On line documentation support.
- Build in audio & video displays in software for training and easy deployment.
- Free available upgrades and respective downloads.
- Consultation.
- Result oriented Script Development.
- Custom Designs and Software Development for CTI, IVR, Auto/Predictive dialers.
Consultation
One on one basis strategic counseling and understanding business needs approach is used to provide the right mix of products and services to each customer in order for you to determine the optimal path for implementing our technology in response to your business challenges. Initial call center software solutions are based around the desired business objectives and abstracted away from technology. In this way, the business needs can be best understood without distraction from technology details and without precluding solutions because of premature focus on any one-implementation method.
Once business needs are completely outlined, and the objectives to be achieved are understood, integrated technology components are brought into the picture to formulate and design call center software solutions. Many times the objectives can be met via several different solutions.
It is at this point in the sales process that Trans Continental Technologies knowledgebase is taken full advantage of especially in light of the flexible approach used to provide call center software solutions. In today's dynamic environment technology is key factor; in the process for businesses to remain competitive you need the reliable call center software solutions backed by services and support. Let Trans Continental Technologies enhance your customer interaction while lowering overheads, boosting revenues and profits.
Script Development
Scripts are also very important part of any campaign either it is automated or manual. We have access to custom script writing and recordings by the very best in this industry. All custom written scripts are 100% guaranteed by state of the art recording studio. If not happy with the results of any custom script, you would have an option of getting it rewritten and recorded for you.
Choose your Industry Specific :
Consumer Products Sale
Finance
Home Improvement
Household product sale
Insurance
Mortgage
Recruiting
Real Estate
Other Products or Services
Choose further specific categories:
Automobiles Sales(Prospecting)
Automobiles Sales(Follow up)
Carpet Cleaning(Demo)
Carpet Cleaning(Follow up)
Chiropractor (Follow Up Calls)
Chiropractor (Appointment Confirmation)
Drinking Water (Survey)
Distilled Water (Leads)
Free Las Vegas Trip(Any Business)
Home Products Recruiting (MLM)
Home Products Sale (MLM)
Home Products Recruiting-Tax Advantage
Herba Life
Weight Loss Program (Survey)
Weight Loss Program (Recruiting) (Survey)
Water Purification (Leads)
Satellite TV Sales
Satellite TV Sales (Recruiting)
Custom Designs & Software Development
Interactive Voice Response (IVR) Systems tell us your needs and requirements!<br />
We'll custom design it for you!<br />
Prices depend on time, complexity of software and hardware requirements.
Technical Support
Technical and customer support provided by Trans Continental Technologies can be a key part of marketing strategies for businesses. Trans Continental Technologies combines customer service and highly trained technical experts with fast response to ensure the peak performance and efficiency.
In today's fast paced constantly changing economy, achieving strong customer interaction and in turn building healthy relationship becomes an institution's most sought after asset.
Training Text and Deployment Support
Trans Continental Technologies offers most comprehensive portfolios of customer call center software solutions service. Our service team provides valuable resources for every support requirements. Easy to operate and user friendly approach is the main factor considered for fast and prompt deployment.
Our support services agreement provides remedial coverage for all products:
Frequent updates and upgrades available.
Telephone, web support and email support available.
Audio & Video displays and prompts available in some high end products