Increased Sales
Nowadays call centers have become an indispensable part of all industries specially the tertiary (service) sector. Its importance lie in the fact that most of the industries today have dedicated customer care & marketing units operating solely through call centers. Despite of this’ Insufficient sales’ is a universal predicament curling all industries under its covers. However, TCT concentrate on all the industries separately and offers customized (business specific) call center solutions to them.
So how about owning an automotive call center...doesn’t sound bad!
You can confidently use TCT automotive call center software and products to multiply your sales and profits. So be a part of this communication revolution and witness the money pour in from morning to night.
Auto Informer
This paramount automotive call center tool is effective to retain the old customers and magnetize the new ones. It calls out to the existing customers to remind them of the mandatory car check up session so as to keep their warranty ticking. At the same time this feature can also be utilized for calling new customers for informing them of new sales and promotions or just new discount offers. Its overwhelming rewards make it an essential element of any car dealership’s sale campaign and customer retention program.
Auto Voice Mailer
This magnificent feature permits sales executive to revert to client in least possible time, with distinctive efficiency, regardless of his location.
Automotive Auto Attendant
TCT Auto attendant can direct calls more resourcefully than its other counterparts and thus offer improved customer service and boost sales. It’s a one man army that permeates efficient customer utilities.
Auto Sales Generator
Auto Sales generator is programmed to empower your call center. It directly phases out hang-ups, busy signals, fax machines or answering machines and thus demarcating only live calls. It chops down agent’s time idled over reckless calls and makes him more productive. Once instructed, it on its own dials customers number and straightway join the live call to agent’s phone.
Check repair status automatically
Till date automotive call centers are facing the stark reality of incompetent call routing systems. Employing substandard call center software only adds to the hitch. For anyone, the rigmarole after dropping a car for servicing or repair is despairing. Particularly owing to inefficient services on part of automotive call center agents. The customer wants to know the expenditure that he needs to incur or just the repair status, whether the car is ready to be picked up or not but this simple query is ingrained with hindrances. When you call, you first have to foil the problem of busy signal. If somehow you succeed, you still face bleak possibility of being received by the operator at one fell swoop. No wonder if your call is marooned or put on hold while he is coordinating with the right department. And there too you are doubtful to be able to speak to the repairman. This disrepute the customer and frivol lot of his crucial time. It further rocks the goodwill of your company, which was already going through rough patch. Dropping the car for repair is reminisced only as a bitter experience. This is simply because the automotive call center route their calls through the main switchboard.
TCT specializes in the automotive call center software and products. Our simple yet efficient call center software rebuff this nagging problem– TCT Automotive Auto Attendant is one such promising product. At the dealer’s end, the automotive auto attendant system is connected, both to the repair system and the invoicing system. It automates the call center operations. Its working is very simple in the following steps beginning with the customer dropping off his car for servicing:
- Client leaves his car for repair and in turn gets a repair ID
- Special phone number is given that has dedicated lines for the purpose
- Client calls on the system and enter repair ID
- The TCT automotive auto attendant receives the call and facilitates smooth check of car’s repair status, time required and total expenses.
While the repairer just has to:
- Make call to the repair system
- Record a voice message under respective repair number specifying the fault and the tentative cost.
So when the customer calls in next, she/he gets the voice message without being heckled by anyone else and simply feeding their repair ID.
Benefits-Automated Back Order Parts
A blend of TCT Automotive Auto Attendant and Auto Informer can make the calling process simpler and superscript it further by efficiency. Integration of these two communication marvels can do wonders.
- Auto informer automatically inform customer the date and time for taking the delivery of their car.
- Offer reminder facility; call back customers to remind them of their pre-scheduled appointments. This leads to optimal client and car repairs management.
If you need more information feel free to call us at 1-800-984-7001 to speak to one of our automotive call center specialists and find the right solutions for you or fill out this request form to get more information
Automated Back Order Parts
The trouble raised by backordered parts can gradually screech your business to a halt. It cause inconvenience to both the customer and the dealership business. Sometimes it is too late for a repair person to realize that the needed part is out of stock or it is high-priced and needs approval or it has to be outsourced. The delay in getting outsourced parts often cause last minute hitch. Situation worsens even more if the client is paying heavily for alternative car arrangements, whilst his car is under repair. This triggers ignominy and frustration in customer, who does not know when the car is to be picked up Good business relationship can never prosper if uncertainty prevails. The automotive auto attendant easily fixes this problem by centralizing the database.
Automotive auto attendant immaculately heal the communication chasm between dealer and part supplier. He just needs to call up the parts supplier’s system to confirm the availability of parts. General queries like:
- Availability status of the part
- Its price
- Alternative for the unavailable part, etc
can be resolved well in time with our smart call center solutions. This system is precise to the extent of stating actual condition. Customer gets the discretion to either wait for automotive part or lay-off the order.
This simple working makes whole process more efficient and organized and effectively cuts down on the waiting time.
You can use our Auto Faxer to order parts directly from the parts warehouse or the supplier. Central system is not mandatory. You have the option of using our Auto Internet Web Solutions that would take care of all the orders for the parts simply from your computer.
If you need more information feel free to call us at 1-800-984-7001 to speak to one of our automotive call center specialists and find the right solutions for you or fill out this request form to get more information