Fueling the Automotive Industry
TCT is solely committed to devise dedicated call center software for customer care and lead generation. For years we have been working to provide customized solutions just right to fit your needs. An automotive call center software solutions is one such leverage amongst many that we offer!
Routing of calls through the main switchboard is a common sight in all automotive call centers. This disables the caller from directly speaking to the repairperson; most often they are either put on hold or don’t get to the right person or get a busy signal. The common problems that languishes automotive industry pertain to the communication gap between the customer and the mechanic for checking the repair status and backordered parts status of their vehicles. This causes lot of frustration to the customer and inefficiency in general leads to loss of sales and subsequently decline in profits.
TCT rule the roost in the automotive call center softwares and products. The dealer installs TCT automotive call center system that either has its dedicated outside lines or is hooked-up to an extension on their internal telephone system. It simplifies the vicious process of locating right department, busy lines etc. From now onwards when a client leaves a car for repair, an exclusive repair order number is given. Customer is also given a number to call upon. Suppose if any problem is diagnosed, the mechanic calls into the automotive call center system and leaves a message under your repair number specifying the nature of repair required, repair status etc. Later on in order to know the repair status or related expenditure the customer simple dials the specified number, inputs the repair number and the information is available. If some approval is to be taken, the customer is prompted to type digits signifying his response. Simple automation in call process makes you reap phenomenal benefits by:
- One suite for all computer telephony needs for small size businesses to large size enterprises
- Increasing your bottom line with TCT call center products
- Retaining your customers by providing good access and service
- Information access to repair status and back ordered parts
- Your salesmen spend more time selling than prospecting
- Reminding your customers to bring the car/ automobile for scheduled maintenance
Innovative & simple-to-use and automotive industry specific TCT call center solutions free you from customer frustration, inefficiency and loss of present and future sales. Our applications are unmatched in the industry and come with an additional qualification of:
- All essentials incorporated in single package
- Highly customizable
- User-friendly interactive features.
- Developed on a common platform with open architecture
TCT automotive call center applications give the best value for your money. In order to know more, feel free to call one of our automotive industry specialists at 1-800-984-7001 or fill out this request form to get more information.