Just to solve the problems curtailing automotive industry TCT has developed several call center products and call center software. These exclusive tailor-made products address the problems plaguing automotive call centers and its customer care departments:
Automotive Auto-attendant (IVR)
TCT’s pioneering automotive auto-attendant attends and responds to all the calls to dealership, parts warehouse and other divisions. The callers can reach different departments in a wink and receive information through their touchtone phones.
Auto Informer (Voice broadcaster)
Auto Informer is an autodialing solution that regulates the outbound calling process to customers and plays the pre-recorded messages giving them relevant information pertaining to scheduled maintenance reminders, notices of promotions etc.
Auto Voice Mailer (Voicemail System)
This call center product is an application of voice mail that allows employees to receive the sent messages without any friction.
Auto Sales Generator (Predictive Dialer)
Auto Sales Generator, an application of Predictive Dialer software places outbound calls to the customers and when it encounters live person immediately connects to a live salesperson. This makes it an ideal tool for telemarketing or calling existing customers.
Auto Fax Demander (Fax-on-Demand)
The fax-on-demand feature allows the dealership to fax the document to the customer. This can be especially useful for backordered parts.
Auto PBXORS (Phone Switch Solutions)
TCT Phone Switch Solutions being compatible with more than 300 legacy phone systems integrate all these solutions easily to your currently employed phone system. This renders them as the most economical integration tool.
Auto Internet Web Solution
This is a dedicated website that offers dealership the flexibility and comfort of using all TCT call center products solutions straight from their desks.
TCT automotive call center products gives the best value for your money. In order to know more, feel free to call one of our automotive industry specialists at 1-800 -984-7001 or fill out this request form to get more information.