Benefits for HR
TCT business call center software and products take a lot of pressure off an HR department and make for a leaner, meaner business with high productivity. One of the most time-consuming aspects of an HR department’s job is complying with employees’ requests for information.
Let’s see what HR department can reap from our business call center software solutions:
It’s just another common scenario in big companies wherein staff flocks into the HR department with farcical queries, most recurrent being:
- Perk/ incentives
- Retirement savings plan(401 K)
- Salary/Payroll
- Training
- Stock Options
Business call center solutions by TCT free the HR department from attending to mundane, unproductive and time consuming calls for resolving queries like- “When do I get my pay check?”- Stubbornly ringing telephone sets fatally overwhelm the HR department. Our HR or Business communication call center products are capable of handling such calls and answering them satisfactorily.
Business Auto Attendant
Business Auto Attendant is an integrated IVR system that provides room for interaction. The employees just need to feed their IDs and sought retrieval of problems or queries. This automated attendant never falls short of advantages over its contenders.
- Employees are not required to discuss confidential or sensitive issues pertaining to payment with other employees
- Easy retrieval of information when desired
- FAQ answered easily
- Enhancement of HR efficiency for they attend to issues than demand special attention
Business Information Broadcaster
Business Information Broadcaster automates the process of placing outbound calls and plays a pre-recorded message as programmed. This functionality can be used to execute:
- Payroll changes
- updates on 401K plans
- Application decisions
- Appointment setting
- Event notification
- Emergency notifications
- Lead Generation
- Research
Business Information Gatherer
The Business Information Gatherer is an advanced version of Business Information Broadcaster. It not only automates the outbound calling process but also provides the option of transferring the call to a live person when required. In addition, it makes the HR agent more productive by showing the information pertaining to the caller on a pop-up screen on the agent’s monitor.
TCT’s Business Information Gatherer is also useful in carrying out surveys over employees. It leads to bilateral interactivity as respondent can fed their opinions by pressing related number.
Business Faxer
Business Faxer is an application that can provision for faxing any document to any caller number without any human involvement at any level. Thereby beef up the HR department in terms of efficiency and productivity.
TCT Business call center software and applications gives the best value for your money. In order to know more, feel free to call one of our Business Communication industry specialists at 1-800-984-7001 or fill out this request form to get more information.
Automated Phone Answering
Inbound calls rush mow down any business communication department. And sadly most of the times the queries are similar in nature but need to be answered with equal efficiency simply because they are coming from different people. This requires dedicated full-time switchboard operators just for routing the calls in concerned subdivisions.
Business Auto Attendant
Business Auto Attendant is another figment of IVR. The caller just calls into the system and gets connected to desired department, by feeding in appropriate command. This system has many advantages over other options for:
- 24X7 availability
- Answer FAQs
- Monitor call routing, so the caller reaches right department
- Record the callers data and increasing the promptness in service
Business Voice Mailer
Business Auto Attendant yoked with Business Voice Mailer enables your employees to access all their messages from anywhere and at any time and thus respond to their callers resolving their issues. With these facilities at hand you make your voice mailer a robust business communication system.
TCT business call center software and applications give the best value for your money. In order to know more, feel free to call one of our business communication industry specialists at 1-800-984-7001 or fill out this request form to get more information