Call Center Products
TCT business call center products and software provide solution to all the problems plaguing the business communication industry:
IVR supported Business Auto Attendant
TCT Business Auto Attendant is Interactive Voice Response (IVR) systems that dunk calls into targeted departments. Besides efficient and targeted routing of inbound calls it can also be used to allow employees to interact with the system itself (not a live agent) to retrieve important variegated information for instance, pertaining to 401K plan information, pension, payroll information and benefit information etc.
Business Broadcaster (Voice Broadcasting)
Business broadcaster is an enhanced version of Autodialer that emits recorded information amid staff. It is especially useful when the management wants to notify changes in benefit plans or administrative policies.
Employee Information Gatherer (Predictive Dialer)
TCT Employee Information Gatherer cum Trainer is a predictive dialer software system that not only automates the outbound calling process but is also capable of connecting the calls to the live person available within organization. This is an ideal solution for conducting employee surveys or training. It provisions for the business to place the outbound calls to the concerned people and offer them the option of directly speaking to the trainer if interested in knowing more details.
Business PBXors (Phone Switch Integrators)
TCT Business PBX switches can be meld with more than 300 legacy phone systems and therefore allow seamless integration of all the systems with your current telephony.
Business Web Solutions (Specialized Website)
Business Web Solutions assimilate all your phone systems and website on standard interface platform and thus allow access from any remote location
Business Voice Mailer (Voicemail System)
Business Voice Mailer system ensures that the agent receives all his call from any remote location and is also able to answer them.
Business Faxer (Fax on Demand)
TCT Business Faxer enables faxing the requested documents to the employees. For instance, employees seeking request forms on benefit packages or retirement plans can be easily sent the required documents through fax.
Business eFaxer (Fax to Email)
The TCT Business eFaxer facilitate forwarding all faxes to the employee’s email inbox. This makes it possible for the worker to access their faxes even without a fax machine and not only that from any location, thereby make the agent more productive.
TCT business call center products and applications give the best value for your money. In order to know more, feel free to call one of our business communication industry specialists at 1-800-984-7001 or fill out this request form to get more information.