A financial call center is the nerve and veins of finance industry. The complex functionalities of finance sector cannot be handled efficiently without a call center for generating leads and offering customer service. ‘Not enough sales’ is a universal problem afflicting all the industries. However, TCT addresses all the industries separately and offers customized (industry-specific) call center telephony solutions to them.
You can confidently use TCT products and solutions to multiply your sales and profits.
Upgrading Clientele
The prime toxin suffocating finance industry is attracting new customers and retaining the existing customer by keeping them well informed. An old adage- “It is easier to sell to an existing customer than to gain new ones” may no longer work out with TCT products. Our financial call center solutions can do both the tasks in simultaneity. Our customized products help you immerse your organization in recurring profits and everlasting goodwill. To cite few, we have:
Financial Informer
The TCT financial Informer places outbound calls to existing customers to inform them of latest finance products and schemes. A person holding savings account with your firm may likely be interested in retirement savings account if swayed in right stream. You can instantly inform your customer what your company has to offer, using TCT Financial Informer.
Financial Lead Generator
Financial Lead Generator is an add-on to Financial Informer that multiplies its potential. Else than placing calls with a pre-recorded message it also offers customer an option of speaking to the live agent. For instance, if your firm proclaims a new automobile loan offer, a customer may get interested in knowing more about it and would thus like to be transferred to a live agent. Your Lead Generator can execute it in fractions of second. Your employees need not languish time over dialing numbers, they will be automatically connected to people who are actually interested in the offer and are seeking more information from a specialist. Lead generator brings your loan process to almost half way. It is an asset for dealers to attract new clients. It already qualifies your leads before you speak to them.
Financial Voice Mailer
TCT Financial Voice Mailer ensures that technical personnel like bank staff, loan officers and investment representatives do not miss upon any customer queries despite of geographical barriers. It keeps a close scrutiny of calls, so that doubts can be resolved there and then, from any place.
Financial Call Center
The Finance industry-specific Call Center functions as an automated attendant and customer service operator that while keeping track of the loans, efficiently route calls in the sidelines. It drastically cuts down the customers’ frustration and hence increases sales and generate leads.
Financial Faxer
TCT Financial Faxer is a CTI utility that let the customers to access important financial documents through fax eliminating the need of interacting with live agent.
You can easily expand your bottom line; making new customers and getting the existing customers try new products.
TCT gives the best value for your money. If you wish to know more about our financial call center software Solutions, feel free to call one of our financial industry specialists at 1-800-984-7001, or fill out this request form to get more information on.
Automatic Account Balance Checking
Handling farrago of financial accounts often breeds complexities that almost peeve customers peace of mind. Checking account balance, applying for loans, managing savings accounts are few problems at the acme. Trouble intensifies twice over when it comes to switch balance from one account to another.
The sprain aggravates further when the transaction is performed past business hours. For now you have an obvious reason to relent upon ATM, but alas it too has some limitations. It fails to provide relevant data like the one related to loan balances. Inappropriate transfer of funds creates complications and wastage of prolific man-hours.
So lets not live in denial, you can't eliminate these problems lest you employ our financial call center solutions. A customer can lay access to diverse information without any need to deal with an agent. Prior to TCT's financial call center software and products, it almost seemed like a dream to:
- Check account balance
- Transfer funds at all time
- Check loan balance status
- Check loan approval state
- Stock market
- Cash management
- Fund liquidation
And these are just a few of the listings. The businesses can use the financial call center to assist their business
- Automated cash management helping financial officers to take efficient decisions in advance, without waiting for night deposits to be post to the account.
- Fund liquidation that gives businesses an easier way to smoothly liquidate funds, such as employee 401K plans, or other disbursement plans
Financial Informer
Accretion of TCT's Financial Informer can accrue even more benefits. Obviously a customer won't have a dream about payment reminder. It's the prerogative of company to send timely reminders and ensure smooth induction of transactions. TCT Financial Informer gives reminder for the due payment. The Financial Informer calls your customers (in place of your agents) and jogs their memory for paying their dues.
Financial Lead Generator
The Financial Lead Generator is improved version of Financial Informer. Do you receive late payments from customers? Then you need lead generator for sure!!!
It not only informs and reminds but also provides the option of getting transferred to a live representative to make immediate payment. You can also use the generator to call the customers giving stock tip, which manually can gulp your entire day. The receptive clients can further have direct word with the live agent for further details.
TCT gives the best value for your money. Feel free to call one of our financial call center software specialists for FREE consultation at 1-800-984-7001, or fill out this request form to get more information on Financial lead generator.