Benefits
Efficient Phone Operations
Engaged lines and haywire routing of calls in a health care call centers can cast caller in doom. A delay of every moment can bring patient a step closer to death. Health care call centers receive substantial calls every day and all have varying degree of emergency requirements. Unsurprisingly this large volume of calls clogs the phone switchboard.
The staff employed in hospital’s call center should be vigilant enough to ensure comfort of the patients. It should mind that patients who are advised to rest are not distressed by the outside calls. Staff attending to emergency situation shouldn’t get engaged in answering mundane calls. An inefficient communication system is barely a yoke on your call center. Keeping these hazards in view TCT has developed different solutions that automate call process and make telephone operations easy. That in turn helps the healthcare call centers to:
- Obstruct calls to patients who need rest
- Allow callers reach the right department through touchtone phone keypads
- Support various languages
- Disseminate information pertaining to visiting hours, rules and other directions
- Provide laboratory test status
- Provide test results over the phone
Interestingly all this can be achieved very easily while getting it integrated with your existing telephony. Our PBXors that are compatible with more than 300 legacy phone systems allow effortless and seamless integration. This makes it very cost-effective too. Without employing extra hands, you can deliver the best health care service.
You also have the option of TCT Health Care Internet Web Solution that helps integrate all our communication products and solutions and the website onto a common platform. This thereby, allows them an easy access on the computer.
Announcements and Scheduling
Scheduling of appointments is a major problem area of healthcare industry. Everybody is busy and it gets very difficult to find a time when both the parties are simultaneously free to attend to each other. The following exchange between the Doctor’s personal secretary and the patient is a daily occurrence and for sure it would ring bells in your ears:
Patient:
I would like to fix an appointment with the doctor for coming week.
Secretary:
okay…Let me check the appointment register. How about Monday, 10 in the morning?
Patient:
Oh! it is little too early in the day. I’ve to go to the office. Can be somewhere round 1 pm, I can come down during break or in the evening after 6 p.m.
Secretary:
Sorry, afternoon is occupied already. Evenings too except on Friday. On Friday, you have a slot free at 8 p.m.
Patient:
Friday evening, I am afraid I can’t. I have to attend an important meeting.
Secretary:
Then I am sorry! Nothing can be done for this week. Why not the next week?
Patient:
OK… Let me see what I can do. I’ll get back to you.
Secretary:
Well, the way it is fine for you.
The way this interaction is familiar, so is its outcome– usually nobody calls back. The patient usually does not call back because he finds it very difficult to know as to when the doctor would be free with the simultaneity of convenience.
Health Care Call System
With TCT Health Care Call system scheduling of appointments has become a cakewalk. The patient only needs to call into the hospital call center and fix up appointment in the available time slot. According to one’s convenience, without any former discussion a patient can fix the appointment. This makes appointment scheduling a hassle-free process. Its exclusivity is its 24X7, unrestricted availability.
Remember! Your patients’ memory threshold is low. This engenders the need to hammer constant reminders in the mind of patients. TCT ensures that the appointments are not forgotten and met in time. TCT Health Informer calls the patients and plays the pre-recorded message to remind the appointment time. It profiles huge thumbs-up when combined with Health Response System. This facilitates the patient to confirm the appointment through touchtone keypads before he/she actually leaves to see the doctor. Thus offering a two way interaction wherein abandoned appointment time can be allotted to someone else in need.
TCT Health Fax Demander makes the patient’s request for application form, insurance forms, discharge/ release forms etc. faxed to any telephone number. Believe it or not, TCT healthcare industry solutions can reincarnate the humdrum modus-operandi of healthcare world.
TCT health care call center software and products give the best value for your money. In order to know more, feel free to call one of our health care industry specialists at 1-800-984-7001 or fill out this request form to get more information.