Benefits

Wake-up Service

TCT medical call center software and products are highly flexible. Our discreet call center solutions never fail to wake a customer in time. It’s human to forget or commit mistakes. But this errant behaviour or even a little inefficiency results in customer loss and therefore business loss too. Have you ever wondered why your seemingly pleased guests do not return to your hotel? We tell you why…Because they did not receive the wake-up call at the time they requested. It appears to be a simple request– ringing them up at the time requested. But reality has its own tale to tell, you forget to wake the guests and the guests FORGET YOU! To err is human but to forgive is ‘divine’. The clients do not easily forgive and move on to the next agent who would give them more efficient and reliable service. This makes it paramount to give a close eye to efficiency in services. TCT by automating its call center processes rules out the possibility of error.

Guest Call Center

Equip your hotel with TCT’s switchboard operator cum Guest Call Center. You need to exert little effort on connecting one of the TCT hospitality PBXors to your current phone system. And BINGO there it goes! There are easy simple steps to utilize the service:

• Guests are given a preset extension number to contact the system
• They place call on specified Guest Call Center number
• Specify the wake-up time
• Specify morning or evening.

This information can be input through the touch tone key pad of guest’s room telephone set. The Wake-up Caller pings at the specified time, sending a pre-recorded message for wake-up call.

The system is user-friendly for not only for guests but for the in-house staff as well.

TCT medical call center software and products give the best value for your money. In order to know more, feel free to call one of our hospitality industry specialists at 1-800-984-7001 for free no-obligation consultation. We can tailor our solutions according to your individual needs. Or you can also fill out this request form to get more information.

Reservations

TCT Guest Call Center can have other useful applications too like making reservations. The prospective guests just need to call into the Guest Call Center to:

• Enquire about the availability of rooms
• Know check in/ out timings
• Find out concierge desk hours
• Access to front desk operator
• Facility of direct reservation

So, here is a way to go…

Guest Call Center

TCT’s pioneer Guest Call Center simplifies the room reservation process without compromising on efficiency and accuracy. And at the same time it does not engage the phone line and thus keeps it open for other guests who would like to speak to the front desk operator.

Hospitality Voice Mailer

If TCT Hospitality Voice Mailer is also added, it can provide the guests with the option of leaving the message for any department including room service, concierge etc.

Hospitality Web Solutions

TCT Hospitality Web Solutions provide a common interface to all the solutions while connecting them to the Web. This facilitates the prospective visitors to confirm room bookings through your website and phone alike.

24-hours Concierge Service

In real-life situation if guests need to make dinner reservations and the concierge desk is close, the night clerk is not of much use. You lose business! The Guest Call Center does not let this ill-timed event to occur. It automates the whole process. The guest simply needs to call a pre-specified number and procure the information that they seek.

The Guest Call Center forwards their call to their desired destination. Suppose the guest wants to book a dinner, the Guest Call Center provides them the options of different restaurants. The guest selects it and in the process also gets connected straight to that restaurant.

This facility is a boon for hotel business and you only need to hold liaison with the local restaurants or other such eating-joints for extending this service in time.

Convention Message Board

Any hotel that organizes massive conventions is usually sandwiched between recruiting staff to place calls or managing event and guests. In the process, the message for guests usually doom somewhere in the middle. At times the hotel needs to engage a few staff members for this purpose hauling them from other services or hire new hands. This compromises the efficiency of the department from where they have been pulled or it makes it dear and still the messages, at times, do not get delivered in time or reach wrong hands or worse still, get lost. TCT Guest Call Center rules out the possibility of this problem by automating the whole process. The Guest Call Center process is programmed to accept messages for guests following easy 3-steps:

• Convention guests are assigned a provisional ID and password
• Convention guests call their offices, homes to leave the assigned number ID
• Convention guests can retrieve the messages at any time.

The Guest Call Center is also useful while hosting trade shows or the like The Guest Call Center assist guests to keenly follow the developments in lead generation scenario. For this, the guests just need to call into the Guest Call Center and obtain the status report on leads regarding their product. It is not barred by the time bound limitations, guest can place calls anytime.

TCT medical call center software and products give the best value for your money. In order to know more, feel free to call one of our hospitality industry specialists at 1-800-984-7001 for free no-obligation consultation. We can tailor our solutions according to your individual needs. Or you can also fill out this request form to get more information.