Benefits of IVR systems
The benefits of IVR systems are numerous but to name a few would include:
- High level of Customer satisfaction
- High level of automation
- Offer high quality and secure customer service
- Increase Call handling Capacity
- Automate Repetitive Requests
- Used as an OSP (Outsourced Solution Provider)
- Round the clock access
- High Employee Retention Rate
- Enhanced Information Services
- Customized Scripting
- ODBC Interface Capabilities
- Decrease in Operational Costs
- Increase in Revenue Generation
It is noteworthy that all the above benefits have their multiplier effect in functionality and thus more revenue generation!
IVR System: Key Features
TCT Interactive Voice Response (IVR) System has following key features:
- Application Generator with its own debugging capabilities.
- Choose drag and drop functionality without requiring extensive programming projects cost.
- ODBC and other industry standard databases compliant.
- Flexibility of creating call flows and business flows which provides complete flexibility over the business processes and automation policies implementation.
- Intelligent call routing based upon skills, priority, and service level.
- Completely automated information retrieval and delivery through multiple medias and channels.
- Advanced networked enterprise voice mail system.
- Touch tone or rotary control.
- Play multiple messages with menu prompts for greetings, announcements, text-to-speech, advertising, speech recognition.
Further Achievable Benefits:
IVR is replete with numerous inbuilt advantages that can be extended further. The accruing benefits to the firm can be increased to include the following by simple well organized call flows and business flow applications:
- Efficient and effective handling of call volumes at peak hours
- Eliminate excessive hold times during busy slots
- Reduce employee turnover and quality assurance issues
- Competent to automate outbound/ inbound call handling processes & thus increase in profits
IVR’s automated self-help driven customer menu yields further benefits in terms of:
- Timely, automated resolution of customer transactions and customer requests
- Relaxed time for employees to handle more complicated calls
- Flexibility of operational hours 24/7 without the need of extended staff
- Customized business and call flow scripting which eliminates repetitive and costly tasks from the employee agenda
- Global low-cost multilingual customer support
- True enterprise network or stand alone voice mail, automated message delivery and faxing applications with fax on demand
- Delivers outbound contact without agent resources
TCT Interactive Voice Response (IVR) software is very flexible and can easily integrate other applications to include the following services:
- Voice Messaging
- Auto attendant services
- Database
- TTS( text-to-speech)
- Speech Recognition
- Internet Ready
- Voice to Email
- Out Dial
- Follow me/ One number
- Predictive Dialer
- Industry specific applications
- System specifications
- System features
- Contact information
- Order entry
- Store locator
- Account balance
- Fax on Demand
Whether you own a cinema, bank or an airline company our IVR systems are highly customizable to suit your needs and requirements. You don’t need to squander your precious workforce on delivering information like movie timings, bank dues, airline ticket booking etc. The caller can retrieve the desired information from IVR system by selecting certain numbers or by simple voice commands.
TCT‘s Interactive voice response (IVR) systems give the best value for your money. In order to know more, feel free to call one of our IVR specialists at 1-800-984-7001 or fill out this request form to get more information.