You are in the business. But do people know about you? Do you, as a big player in the service industry know what your client needs, or even what your customers think of the services offered by you?
Effective communication is the key mantra of successful business in this information age. And if you have been in the wilderness of dysfunctional communications, welcome to the world of TCT, where communicating with your clients and vendors has always been easy.
Our product range includes predictive dialing software, predictive auto dialers software, automated phone dialing, automatic web predictive system, automatic speed program software, call predicting softwares and many more, making communication process simpler and faster.
TCT Predictive Dialing Software, like all our products offers an unbeatable combination of features, prices, ease of operation, value, efficiency and an excellent customer support that will have a dramatic impact on your business.
What is a Predictive Dialing Software?
A predictive dialing software is like your very own team of highly skilled and efficient telemarketers working for hours at a stretch.
But a predictive dialer is better than a telemarketer. A human caller who needs to do manual dialing may get tired and even make lapses because of it. A predictive dial seamlessly integrates technology and human resource.
Predictive dialing software is a system that automatically dials the numbers for your telemarketers connecting only live voice contacts to them every 6 - 8 seconds. The way our system does this is by 'listening' and filtering out the answering machines, busy signals, operator intercepts, and other types of non-functional calls. This process therefore, increases your telemarketing production by doubling the amount of contacts your telemarketers can make every day.
What are the advantages of such a device?
With TCT Predictive Dialers telemarketers agents need no longer waste their time making cold calls to prospective clients. The TCT Predictive Dialing Software, by taking on the function of the agent makes the initial call. It then does the groundwork with a prospective client, and when the sale looks imminent it transfers the call to an available agent.
Thus reducing time wastage and bringing down your costs of human resource.
In the insurance industry you need to be right on the pulse of your clients. It is vital that you know their exact needs and requirements; by using a TCT Predictive Dialing Software you can do just that. Only better!
For you need no longer have armies of telephone operators waiting for calls from clients, with the TCT Predictive Dialing Software you can go out and approach the customers on your own.
The TCT Predictive Dialing Software not only generates new leads for you, it also gets you relevant feedback from the clients.
Now your agents do not need to spend time on the phone trying to get the customer on the line just to remind them that their insurance premium is due. The TCT Predictive Dialer can do the same and that too quite easily. Your clients will actually appreciate the forethought.
The TCT Predictive Dialing Software improves agent productivity by automatically dialing numbers from a database and processing the calls according to the call result. The TCT Predictive Dialing Software can respond to a fax tone with a pre-prepared fax, leave messages on the answering machines, reschedule unanswered and busy calls. It can balance the call load as well.
What does the TCT Predictive Dialer offer?
The TCT Predictive Dialing Software offers complete integration with your database of existing or prospective customers.
With easy and anytime access to your clients you can considerably reduce your advertising and marketing costs.
The TCT Predictive Dialing Software offers complete clarity of content. It offers ease of functionality and easy expansion as your business increases. The TCT Predictive Dialup offers standardization and uniformity. It will help you enhance the quality of service to your clients.
The TCT Predictive Dialing Software has the ability to handle current and proposed call volume projections. It can just as easily incorporate and integrate advancements and changes in technology as it can incorporate new developments in the industry.
TCT Predictive Dialer System Features
- Web-Enabled Agent - capitalize on Internet technology to customize the solution to meet the needs of your business
- Inbound Call Routing and Screen Pop! - call routing to the agent with caller information automatically displayed on screen
- Scalable - from 4 to 480 seats and up!
- Open Architecture - integrate or expand with off-the-shelf products or computers already in your business
- Relational Database - includes MS Access. Also compatible with MS SQL Server (not included)
- Inbound/Outbound Call Blending - voted product of the year in 1999
- IVR (Interactive Voice Response) / ACD (Automated Call Distribution) - user configurable IVR, changeable without stopping the system
- Digitized Recording - record and archive portions of the conversation for later retrieval.
- Time Zone Sensitive Dialing - automatically starts and stops dialing a time zone at the user-defined time.
- Exclusive Appointment Scheduling Calendar - empower your agents to schedule by campaign, by location or sales representative
- Voice Broadcast Messaging - allows you to leave pre-recorded messages to dialer-detected answering machines
- Unlimited Flexible Scripting - branch logic, simple on the fly editing and unlimited data capture; use pick lists, modifiable pick lists, and open-ended responses to gather critical customer information
- Run Multiple Campaigns Simultaneously - allows up to 80 with full control over pacing, reporting and data fields of each individual campaign
- Managed Callbacks by Agent or Station - agent-scheduled date and time for automatic callbacks. Edit, delete and re-assign callbacks from the manager station
- Fully Customizable Data Fields - you decide what data you want to accumulate
- Comprehensive Reporting - the information you need to make management decisions immediately
- Compliance with No Call Laws - built in no call compliance & rdquo; list management
- Exclusive Voice and Data Transfer and / or Conferencing
- Offsite Third Party Remote Verification
- Silent Monitoring - with break-in capability