Predictive dialers by TCT are autodialers with superior intelligence. The predictability feature of the automated TCT predictive dialers and their programmed intelligence to put off non-productive calls from reaching the agent increases the productivity of the call center manifold. The agents squander their possibly industrious time in dialing and waiting for the call to go through or even sending the appropriate response if it is an answering machine, unanswered or unsuccessful calls or a live caller. Predictive dialers lead the agents only to ‘live’ calls. Consequently it expedites the sluggish process of striking sales and providing subsequent customer services. The mundane tasks are handled efficiently by the predictive dialers without any agent to monitor it. The benefits of predictive dialers are so enormous that they pay for themselves within a couple of months.
Some of the exclusive advantages of TCT’s Predictive Dialers are listed below:
- Intelligently screen out invalid calls
- Accurate algorithm calculation for increased efficiency
- Minimum abandoned calls due to proper call monitoring
- Highly targeted campaigns
- Increased per agent productivity by 300–400%
- Approximately 60% reduction in overhead expenses
- Boost up productive calling hours
- Accrue profits
- Better agent retention rate and morale
- Simple to install and operate
- Highly customizable to integrate call recording devices
Some apparent features
More features of Predictive Dialer Software:
Non-system specific Agent Log-On
Predictive Dialer Software allows logging in and even controlling the campaign to the agent supervisor from any work station. These kinds of access rights are not system-specific and thus do not require the agent to leave his desk/ system to change the campaign.
Agent Call Back Scheduling
This feature of predictive dialers allows scheduling callback at a fixed date and time and maintains individual account portfolios and thus offers highly personalized customer service.
Simple & highly customizable automation
You can empower your agents to plan by campaign, location or sales through TCT Predictive Dialer software. It provides total CTI services for marketing, sales, call centers, performing surveys, customer service and so on. Predictive dialers offer a campaign structure that is highly customizable according to the different requirements of diverse industries it caters. According the industry specific requirements, predictive dialers automates the different business activities. It automates the complex process of call and mail based activities with its user-defined “stepped” campaign. It leads way for safe call center automation as user security is crucially preserved and restricted.
This avant-garde appliance has instilled a communication revolution in call center industry. Predictive dialer software acclimatizes amenably with Windows 2000, Windows NT, Novell NetWare File Server and PC LAN to yield desirable results. It’s entirely PC compliant.
Call center predictive dialer can be accustomed to an existing hardware setup and does not demand dedicated LANs & Servers. PC LAN with file-server arrangement supplemented with ideal phone hardware solutions radically reinforces the communication infrastructure.
We at TCT offer highly customizable integration services that can be readily incorporated with company’s databases and account management system. User has the liberty to execute application to interact with TCT’s databases. This system is replete with Full Data Dictionaries and is certified on telephony user basis. Agents have an unrestricted access to data entry and manual Outbound/Inbound modes, irrespective of their strength.
Schedule appointments
Say good bye to all debarred appointments. With our intelligent predictive dialer solutions fixing appointments right from your workstation is seemingly true. Following screen shows Appointment Management utilities.
Appointment setting with optimized successful scheduling execution
Agent’s Desk Date and Time Schedule Option
Agent’s Desk Schedule Option
Appointment details with directions for effective scheduling
Automated Report print-out
The Predictive Dialer software is programmed in a manner that the agent or the customer service representative can automatically get a printed report with a term code. As a case in point, if there is someone who no longer wants to be in the list, the agent will term the call as coded tag. This further generates a print out facilitating the supervisor to log the number. This is useful for sales, callbacks or other termination code
Answering Machine Detection
More than 85% of call answering machines touted in marketplace are detectable by TCT® Predictive dialers.
On-screen display of Agent Statistics
Our predictive dialers’ active color display shows the latest statistics along with the current status of agent’s campaign on the screen. This can be very useful in preparing payrolls too.
Application Program Interface (API)
TCT® predictive dialers are also clubbed with API functionalities which permit any intermediary developer or third party application program to make a direct and hurdle-free attachment to the dialer. Say for instance in-house customer service applications, mortgage banking system.
Supports Call Blending
TCT’s Predictive Dialers are fashioned to hold multitude of outbound or inbound calls simultaneously. Inbound calls can be received and meanwhile outbound calls can also be dialed. The calling frequency can be adjusted according to the priority and call flow. The agent interface and data will update constantly as and when calls flow in, conversely outbound call rate will decelerate to strike balance.
Allows Call Conferencing
Conferencing imply adding a second call to an already connected call. With TCT every agent station can be empowered to join three-way calls for teleconferencing.
Call Transfer
Agent Break Control
With predictive dialers agent can instigate the break right from his desk without interrupting the flow of dialing engine. This feature can be individually defined for each agent even when the system is functional.
Create a Call List
Any source of data can be used to formulate call list
Dialer Control
TCT® predictive dialers support dialer control from any system in the network that has the administration console running. The controller can administer the entire campaign while lingering on his desk.
Setting of Dedicated Lines for Dedicated Services
Some services like verification, bill status etc summons 24x7 dedicated lines. You can also regulate the number of lines employed in the process as per the line usage.
Spacing Digital Announcement
The digital announcements or messages for inbound callers can be played according to the requirements of the campaign. This can be a general welcome message or some product or service specific announcement. The message can also be relayed during the short interregnum while switching over call to agent in an outbound call mode.
Option of graphical display of all inbound and outbound call activities
Allows data export through its Export Utility Wizard
TCT is one-stop shop for all the businesses who wish to increase their profits and turnover. Our predictive dialers are highly customizable tailored according to the unique needs of the customers. TCT with its lead generation solutions facilitate businesses to increase their bottom line and radically cut down the overheads while increasing profits manifold. Call us NOW at 1 800 984 7001.