Featured Options of Predictive Dialer System
| Feature |
Standard |
Optional |
| Ability to send Screen Data to an external web application |
√ |
|
| Agent Connection via IPLC |
√ |
|
| Agent Connection via VoIP |
√ |
|
| Agent Reporting |
√ |
|
| Agent Screen Pop Ups (Caller Information & Scripts) |
√ |
|
| Agent Screen Pop’s (Supports 8 Dispositions) |
√ |
|
| Analog Line Support/T1/Digital/ISDN/BRI |
√ |
|
| Answering Machine Detection |
√ |
|
| Call Back Support |
√ |
|
| Call Recording (Every Call Recording) |
√ |
|
| Call Reporting |
√ |
|
| Call Transfer Capability |
√ |
|
| Channel Bank Support |
√ |
|
| Database Import Support |
√ |
|
| Dialogic MSI Support |
√ |
|
| Digital Line Support |
√ |
|
| Do Not Call List Support |
√ |
|
| Domestic & International Call Center Support |
√ |
|
| Fax Machine Detection |
√ |
|
| Inbound Call Center Support |
|
√ |
| Interactive Voice Response Support ( Customer the Call Flow) |
|
√ |
| International Call Center Support |
√ |
|
| Live Connection Detection |
√ |
|
| Manual Dialing Support |
|
√ |
| Multiple Campaign Support |
√ |
|
| Multiple Line Support |
√ |
|
| Outbound Call Center Support |
√ |
|
| Remote Agent Support |
√ |
|
| System Scheduler |
√ |
|
| Skills Based Routing |
|
√ |
| Time Zone Support |
|
√ |
| Voip Gateway Support |
|
√ |
More Predictive Dialer System's Features
- Agent Statistics on the screen
- Agent Call Back Scheduling
- Appointment Scheduling
- Agent’s Desk Schedule option
- Agent’s Date and Time Schedule option
- Appointment details with directions for effective scheduling
- Appointment setting with optimized successful scheduling execution
- Application Programmers Interface (API)
- Answering Machine Detection
- Agent Break Contro
- Call Blending
- Call Backs
- Call Transfer
- Call Conferencing
- Create a Call List
- Dialer Control from the Administration Console
- Digital Announcement Space
- Dedicated Sales Lines Editing Software
- Export Utility Wizard
- Goal Oriented Pacing
- History Table
|
- Inbound Automated Call Distributor (ACD)
- Import Data
- List Management
- Manual Dialing
- Online Field Editing
- Open Architecture
- Outbound Predictive Dialing
- Outbound Messaging
- Perfect Call Detection
- PBX Switch Capabilities & Integration
- Rep Reminder Messaging
- Reporting PC Compatible
- Reminder Messaging
- Remote Monitoring
- Scripting
- Screen Design Flexibility
- Statistics on screen
- Silent Monitoring
- Third Party Verification
- Voice recording
- Web enabled Agent & VOIP
- Scalable from 4 to 480 seats and up
- Time zone sensitive dialing
|
