Predictive dialer systems are completely PC-based and requires only industry standard hardware. TCT provides complete turnkey solution will all the hardware and installation, in your specified hardware-software combination.
Our System requires following Hardware and Software necessities:
Server Hardware Requirements
- Windows 2000/XP/2003:
- Pentium 500MHz or higher processor
- Works with Dell, Gateway 2000, Compaq, or Clones
- One-Hundred Twenty Eight (128) Megabytes of ECC RAM
- 3.5" Floppy Drive
- CD-Rom Drive
- Hayes Compatible Modem
- 10 GB or larger Hard Drive (Note: 10MB = 1 Hour of voice)
- SVGA display card
- SVGA display monitor
- Keyboard
- Mouse
- 3COM Ethernet Card
Server should be equipped with SCSI Hard Disks/Drive Array (9 GB minimum, 18 GB Recommended) and sufficient free RAM memory for buffering transaction requests. For NetWare, this implies at least 70% of memory assigned to Cache Buffers.
Initial Basic System Installation requires 200MB Server Disk Space
PC LAN (Ethernet)
Telephony Server (Dialer)
- Rack Mounted Redundant Industrial
- PC Pentium III 500MHz CPU, 65MB RAM
- RAID Level 0 4 GB Hard Disk with RAID Controller
- 14 PCI Slot Back plane Chassis
- Windows NT/ Windows 2000
- Dialogic Window NT Driver Set
- Dialogic DTI241SC-T1 Voice Analysis Cards (RequiresT1)
- Dialogic DTI240SC-T1/MSI180SC Voice Delivery Cards (RequiresT1)
- 3COM 10/100 PCI Network Card
- Direct All Digital Link to PBX (unless stand alone)
- Agent Voice Monitoring via PBX (unless stand alone)
- If VOIP need gateway on server side
Call Center Supervisor:
- Windows NT/2000 (3.5.1 or 4.0)
- Pentium III 500 MHZ or better recommended
- 64MB RAM (minimum), 128MB RAM recommended
- Color VGA Display, 640x480 16 Colors
- Mouse
- Microsoft Windows NT Service Packs Installed
- TCP/IP Protocol
Visual Monitoring and Coaching Station:
- Windows 95/98, Windows NT/2000
- Pentium 200 Mhz (minimum) Pentium/Celeron 366MHZ or better recommended
- 32MB RAM (minimum), 64MB RAM recommended
- Color VGA Display, 800x600 16 Colors
- Mouse
- Microsoft Windows 95 Service Packs Installed
- TCP/IP Protocol
System Layout
Server Based Inside the Country
