Predictive dialer is a huge relief in present age is of fierce competition where gargantuan business conglomerates are vying with each other to deliver their best to the clients. It is an automated system that place outbound calls, monitors its frequency and forwards live answered calls to available agents.
The challenge of meeting curious expectations of clients requires utmost efficiency on part of an agent. The universal problem that confronts call centers is of dead and null interregnum between calls. The call center agents are usually mowed under the unproductive minutes frivoled over nauseating answering machines or busy signals. The process of dialing the number manually is excruciating in itself. Still if one makes 1000 calls, only 25-30% of them would turn out to be a productive tete-a-tete with a live person. In a typical scenario, 40-60% calls would be unanswered, around 10% might be answered by answering machines, faxes, models or other electronic devices, around 5% of them would be busy and the rest would face network crunch or even identified as invalid numbers.
In contemporary combative milieu where the call centers are required to make a large number of outbound calls, the time outflow on futile call attempts is not permissible at all and moreover it slaps biggest threat to the company in terms of cost efficiency. Thus, the exploration of new ways of communication becomes indispensable. TCT’s Predictive dialers can be entrusted in good faith under such circumstances. Our miraculous Call Center predictive Dialer system radically improves the potential of call center agents through its vested features. Our Predictive Dialers are the most intelligent automated dialing system endowed with the most sophisticated and versatile technology to compete effectively and succeed. TCT Predictive dialers are CTI systems that automate outbound dialing i.e. the Predictive Dialers automatically dial a set of telephone numbers and are sensible enough to single-out answering machines, busy signals, live responses etc. It automatically makes the call but do not lock an agent. Predictive Dialers, without any human intervention adjusts the call frequency corresponding to the availability of agent. It even leaves a preset message when it encounters any answering machine.
The Predictive dialers involve the agent ONLY when there is a live person on the other side or when the client requests to have a word with the live agent. This function is further superscripted with unsurpassed intelligence. Predictive Dialers don’t keep an agent locked; they can predict the availability of the agent and accordingly pass on the call. The coinage ‘Predictive dialers’ stemmed from its ability to ‘predict’ judicially when the agent would be available to take the call. It is made possible through complicated algorithms. Hence, Predictive dialers undisputedly appear as the best communication solution in large business concerns. The perpetual benefits of predictive dialers can be summarized as:
- Efficient management of large caller data base
- Predicts idle agent
- Increases agents’ productivity manifold
- Increase company’s efficiency
- Synchronized management of blended calls (inbound and outbound)
- Monitor lawful concerns by ruling out accidents of calling from No Call list
Beyond it catalyze a dramatic rise in the productive hours of the agent; it resourcefully distributes all the calls. These accomplishments are supported by statistics too, the findings of the survey clearly suggested that agent’s actual ‘working’ time prior to predictive dialers was just 20 minutes in an hour had risen considerably to 50 minutes. Thus, agents utilized 80% of the time in talking to customers! TCT Predictive Dialers have the potential to rise per agent productivity by 300% to 400 % in call centers. Our Predictive Dialer software also successfully slashes the operational and marketing overheads to whooping 60%. Isn’t it amazing?
Additionally, our Predictive Dialer systems effortlessly fit into your company’s existing communication structure. The indispensable call routing logic and the contact management are all incorporated in one software package of Predictive Dialers. Thus, our software emerges as the best in the communication industry proving not only to be efficient but also cost-effective. Our Predictive dialers are further boosted with supplementary features of ease and customizability. Predictive dialers are not only easy to install but also simple to learn. Moreover our predictive dialers have the ability to integrate call recording devices too!
So release your workforce from the rein of conventional manually operated phones and swap over to the much smarter automated predictive dialer systems. Leave us a message at our customer care unit and our agents will soon reach you for a live demo. Call us NOW at 1 800 984 7001.