TCT Autodialer use products that are the best in the industry for instance, its software uses Microsoft® and the hardware is of Intel® Dialogic® that allow the fastest and the most accurate call detection. In addition the usage of advanced call processing algorithms which speed both during call progress call detection and also after call processing call flows, making TCT products as the best choice.
A. Recommendations
Intel has carved a niche for itself in IT industry with its reliable and efficient products like motherboards and processors. Since CTI servers and computers are expected to perform tasks of call automation of great importance and that too round the clock, it is recommended that one uses Intel motherboard and microprocessor.
Tape back ups are of critical importance and are recommended for they safeguard systems in the event of complete failure or backing up DNC list or databases.
If you are utilizing 12 or more lines, a server is recommended. The server can handle 96 lines while being also used as communication server managing Autodialing, Predictive dialing, IVR systems and/ or integrated module with the existing or other future phone software. Please feel free to call in at (800) 984 7001 to learn more about high end redundant enterprise servers for bulk dialing for more than 48 lines.
Corporate is recommended for less than 12 lines and tape back up is included as part of package for security of system.
Clone, shuttle or Dell are recommended if setting up call center and need agent computers or need computer with ISA slots.
B. Minimum Computer Requirements for Standard Autodialer
It is essential to have a computer with:
- Windows 2000 or XP with at least 500 MHZ processor
- 128 megs of RAM
- 1 gigabyte of AVAILABLE hard drive space
- Standard Serial Port or USB Port
- CD ROM Drive
- Super VGA Monitor
- Keyboard
- Mouse
- Surge Protector and/or Battery Backup for the electrical & telephone lines
A Network Card is also needed if you want to connect the system to a database on a server. Windows XP Home networks up to 4 stations, and Windows XP Pro and Windows 2000 network up to 10 stations. If networking more than 10 stations, Windows 2000 Server is required.
Note: You need 256 MB or preferably 512 MB of RAM if you use Windows XP or have to autodial long list of telephone numbers.
C. Telephone Service Requirement for Autodialer
One or more standard ANALOG telephone lines (business or residential) or T-1 DIGITAL lines may be used with this autodialer product.
Important note: If you intend to use the live call transfer feature or T-1 lines (24 lines each); please go through the “Telephone Service Requirements” section for the details that you need to order for getting the necessary telephone service from a telephone company.
Telephone Service Requirements
The different telephone requirements would be:
Standard Analog Telephone Lines
Standard ANALOG telephone lines (business or residential) are normally used for all of our products using Speedy Dialer, Intel Dialogic voice boards, and PIKA voice boards. However, if you wish to use T-1 DIGITAL lines (24 lines per cable), read further for T-1 details:
VoIP Telephone Services
VoIP services (such as Vonage) using broadband internet connections may or may not work properly with our products. There can be problems due to the quality of the VoIP service, the amount of band width you have, the amount of activity on the computer, etc. In addition, most VoIP companies have restrictions against the use of auto dialers. You are welcome to try VoIP service with our products, but we cannot provide technical support or guarantee that they will work properly.
Live Call Transfers
The feature of Live Call Transfer is available with most of our products. In either case of using inbound mail-auto attendant or an autodialer, both the caller/ called has the option of pressing a key to transfer to speak to a live person. Now the call can be transferred to any designated telephone number in the world. But in order to perform these live call transfers, it is essential that the telephone line used with out product has one of the following services from your telephone company:
Call Transfer Disconnect (or Centrex)
This feature necessitates that once the call is transferred, the original telephone line is free once again to receive or place more calls, which in turn can be used by our Speedy Dialer, Dialogic Voice Board or PIKA voice board..
OR
3-Way Calling
This feature implies that once the call is transferred, the original phone line does not get free as in the previous case but remains in use till the interaction continues. This disables it from receiving or placing more calls before the conversation winds up. This may be used with Dialogic & PIKA products but not with Speedy Dialer.
T-1 Telephone Lines (24 Lines per cable)
T-1 lines are available for both long distance and local calls. It is important that while ordering for T-1 lines from a telephone company, you understand the pricing of the two. If you need the call transfer facility, it is worth paying attention that you have either ‘3-way calling’ or ‘call transfer disconnect (Centrex)’ feature offered with the T-1 carrier.
While purchasing you must also pay attention to the requirement of CSU Power Module. You can determine its relevance after discussing it with your T-1 line supplier.
In spite of all these detailed specifications, we further advise you to contact our TECHNICAL SUPPORT at 806-467-8324 or www.tellacom.net for assistance, BEFORE you order T-1 lines from a telephone company.
If you order T-1 telephone lines, furnish the following provisioning requirements to the telephone company (if you are using a Dialogic Voice Board):
- Framing & Coding: D4 SF / AMI E & M Immediate
- Address Signaling: DTMF
- Jack Type: RJ48X