Voicemail PBX is an incredible CTI leverage which is groping its way into call center industry. It facilitates smooth induction of unmanageable calling operations. Voicemail PBX systems save agents vigor as well as time from being idled over pesky calls. If you don't believe what we say, go for this introspection session...
Are you working in a multiple time zone? You do not wish to miss the calls when you are away from your desk (busy in a meeting or work break or simply resting due to difference in time zone). Or you feel that even when the calls are attended, they do not require interaction, they are just one-way communication (which does not require immediate devotion of your precious time) to which you can attend later. These are common business bottlenecks (even personal too) with a high frequency of occurrence (one-fourth of the total calls belong to this category) that drives you to a deadlock. How can you stop the time from getting wasted? How can you eliminate the delay in resolving the time-critical issues? You want to purge your mind from recurring hiccups and dejection and you want a solution not only for your own calls but also for your employees. But you are also reluctant to deficient services of tape based telephone answering machine that has its limitation of:
- One answering machine for every telephone number
- Unable to record the message when line is busy
- Message retrieval in a sequential order
- No remote messaged retrieval
Voicemail is way out to all such problems and limitations. Voicemail system also known as vmail or VMS is a centralized e-mail system that support audio. The callers have the option of leaving vocalizations or speech messages. Voicemail supports a computerized call answering system that converts analog incoming voice messages into digital signals and stores it in the disk memory. Later on the concerned agent can recover the message after executing simple commands over voicemail system and in turn leave the required message for the caller. Interestingly this can be done from any phone after meeting the security conditions of logging in using touchtone technology. This uncomplicated management of voice message service can be extended to large group of users too. Voicemail are more sophisticated and intelligent than answering machines as they perform the tasks of:
- Answering many phone calls at the same time
- Allows multiple operations of retrieval and storage in simultaneity on the same voicemail system
- Storing the incoming voice messages in personalized mailboxes associated with the users’ phone number or IDs
- Enable forwarding received voice message to another voicemail box
- Send messages to one or more users's voicemail boxes
- Add a voice introduction to a forwarded message
- Store voice messages for future delivery
- Make calls to a telephone or paging service to notify the user about the receipt of message in the mailbox
- Transfer or self-route the callers to another phone number for personal assistance
- Play different message greetings to different callers
- Offer the function of an automated attendant
- Paging system
- Call out system
- Voice to email
- Fax to email
- Fax on demand system
The TCT Voicemail message system unbelievably offers all these functionalities in one package when functioning in Windows XP-Home, Windows NT/ 200/ XP/ 2003, or even MS-DOS. This vanguard feature-rich system enriched with reliable structure make TCT Voicemail package applicable in many industries such as voicemail message service bureaus, radio paging companies, news service bureaus, hospitals, hotels, politicians, real estate agencies, transport companies and many more. Besides the voicemail software integrates seamlessly with most of the PBX (such as AT&T, Lucent, Avaya, Nortel, Intertel, Panasonic Comdial, NEC, Samsung, Toshiba and the like) and Central Office Switches. In order to get a detailed listing of the popular switches that support the TCT Voicemail system, read the Compatible Switches Section. The line interface to the switch can be T1, E1, DID, E&M or Loop Start, and can hold up the SMDI, E&M, R2MFC, PRI, CAS, C5, C7 or analog protocols. The IP version of the Voicemail supports the IP switches like Cisco’s Call Manager and runs smoothly as a software on any computer that is connected to the network and to add, you DO NOT need voice processing card or a dedicated computer for the purpose. TCT Voicemail system can manage as much as 256 phone lines along with 30,000 mailboxes and unrestricted storage space.
You will be certainly taken aback to see its highly versatile and customizable traits. Our voicemail PBX solutions can be easily custom-made to meet your ‘unique’ operational requirements. Additionally, if your users are used to work with another call processing system, the TCT voicemail message system can be customized to its semblance and functions facilitating the change over.
TCT voicemail messaging system software can process voice, text, fax and conferencing. The voicemail can be operated locally and alternatively also from remote locations through dialup, LAN or Internet Access. It offers the multi-functionality of provisioning mailboxes and signing new customers simultaneously. The status report of every call is displayed on the monitor screen with an option of turning on/ off trace based on the port, subscriber, or application. Voicemail also facilitates billing by integrating effortlessly to your billing database. Thus, it provides information to the subscriber pertaining to account balance and miscellaneous other subjects. TCT Voicemail messaging software is quite robust, versatile, and adaptable and state-of-the-art solution made further viable with it’s round the clock (24/7) availability. Big companies’ adoption of voicemail service has phenomenally increased the flow of communications and contained expenses. GE, one of the frontline pioneers of the voicemail system software claims that VOICEMAIL ON AN AVERAGE SAVES 1,100 $ PER YEAR! So your quest for the best halts here, equip your office with this hi-tech Voicemail PBX system and relish the money pouring in from morning to night.
TCT is one-stop shop for all the businesses who wish to increase their profits and turnover. Our PBX & voicemail systems are highly customizable tailored according to the unique needs of the customers. TCT with its lead generation solutions facilitate businesses to increase their bottom line and radically cut down the overheads while increasing profits manifold. Call us NOW at 1 800 984 7001.